![]() ![]() How to respond to positive and negative customer reviews.9 types of reviews and how to get more of them.Knowing how to ask for reviews, leverage them to get more business, and respond to less-than-favorable customer testimonials can improve your business image and land you more long-lasting customers. ![]() While reviews can accumulate on their own, they shouldn’t exist in a vacuum. Online reviews-either positive or negative-can impact over 93% of consumers’ decisions. We’re no longer confined to just friends, family, and coworkers-we can see what people all around the world think with just a quick Google search.Īnd these customer reviews hold serious weight with shoppers. With the internet, those networks get way, way bigger. From buying our morning coffee to big-ticket items like a new car, we depend on our network’s opinions, advice, or perspectives for making the right decision. ![]() When it comes to making decisions, we humans aren’t always independent thinkers. ![]()
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